Ready-to-send reply templates for the messages every Etsy seller gets.
A calm, professional reply template, and when to report a message to Etsy.
Why handling the return yourself matters, and what to ask the buyer.
A professional review reply that stays inside Etsy's rules.
What to ask before you cancel, and the steps to do it right.
Checking tracking, contacting the carrier, and keeping the buyer informed.
What Etsy Purchase Protection covers, and whether to offer a replacement or a refund.
How to say no politely, or offer a small coupon instead.
Using listing options to prevent this, and what to do if the buyer stays silent.
Winning back trust with a quick apology and a replacement offer.
Reaching out by email, sending a reminder, and your options as the ship date nears.